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Stanislav
Mr. Minority Report
Сообщения: 43378
Зарегистрирован: 19 окт 2005, 16:33
Откуда: Moscow - Richmond - New Wesт - Burnaby

Саппорт Инженер

Сообщение Stanislav »

Мопед не мой. Все спраффки и запросы: Dean Stewart <dstewart@it-iq.com>
Technical Support Engineer who has in-depth experience, and a proven track record delivering outstanding client service. In this role you’ll be expected to capture user experiences, troubleshoot technical issues, and analyze data to bring issues to resolution. This position requires cross-team collaboration and communication – you’ll work with other engineers, product managers, consulting, sales to deliver secure, highly-available, mission-critical systems. The ideal candidate will not only bring a broad technical skill set and experience, but will promote a client-centered philosophy, and have a passion for delivering world-class service.

PLEASE NOTE: THIS SHIFT WILL BE FROM MONDAY-FRIDAY, 6AM-2PM OR 2PM-10PM

Responsibilities Will Include:

Have a strong client service focus with the commitment to excellence and desire to delight clients
Be a client ambassador who is passionate about creating a positive client experience
Solve problems and deliver an experience so profound that clients love using our products and services and actively recommend them to others
Troubleshooting issues from application to service providers
Capturing and analyzing data from simple to complex technical issues
Troubleshoot communication issues with SMTP, SMPP, HTTP, and related protocols
Working with VMWare, or other similar software, for replicating client issues
Providing support and communicating with enterprise level clients and end users
Eyes on glass - monitoring service and application dashboards for alerts
Working with service providers and third party vendors
On-call support

Requirements:

Bachelor's degree in Computer Science or related technical field
8+ years experience in a technical support role
Strong analytical skills and problem solving skills
Working knowledge of monitoring tools such as Nagios, OpenNMS, or Zenoss
Strong written and verbal communication skills
Working experience with Java applications or technologies
Strong proficiency with Unix operating systems
Strong understanding of networks and network troubleshooting
Experience with database technologies (Oracle, SQL Server, PostgreSQL)
Ability to quickly learn new technology and new products
Willing and able to work different shifts to provide 24x7 support coverage

Stuff That Earns You Bonus Points:

Strong scripting skills (e.g., Bash/Javascript)
Knowledge and experience with public, private, and hybrid clouds
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