aldep писал(а):
Письмо в студию можно ?
не у всех лоеры в компании есть
To:
Fido Customer Service
800 de La Gauchetière Street West
Suite 4000
Montréal, Quebec
H5A 1K3
Date:
To Whom It May Concern:
Re: Service cancellation, errors in restoring service and inability of FIDO to restore the service.
Dear Sirs,
I, , have been a Fido customer since May 2005. My Fido cell number was …, my account number is…... I had a 2 years agreement with Fido. Everything was up to my satisfaction until April 24, 2007.
On April 24, 2007 in the morning I found that my Fido cell phone did not work. The phone displayed the message: ‘Inactive SIM’. I called the customer service at 1-888-481-3436 and the person named … (employee number ….) informed me that my account was cancelled and my number …. was ported to another cell service provider. I told … that I never requested to cancel my account or port my number. After that I had to spend 1 hour talking to Fido customer service trying to resolve the situation. …. informed me that it was an error made by Fido – someone requested a number …. and someone at Fido mistyped a single digit. ….. assured me that Fido would resolve the problem, restore the service and return my phone number - …. - back to me. According to his instructions I went to a Fido store and purchased a new SIM card at the cost of $33.90 including taxes. I had to spend 1 hour at the store to wait for the store clerk to call Fido, activate the new SIM card and receive a temporary phone number: …... Fido representative assured be that my original number ( ….) would be returned to me by the morning of April 25.
It did not happen. On April 25 at 10:30 am I called Fido customer service line again. A person named …. (employee number ….) could not understand the issue. I had to spend again 1 hour on the line so …. can research the issue. After that …. informed me that Fido would return my number ( …..) within the next 48 hours.
On Thursday April 26 at 10:30 am I called Fido customer service line again to get an update of the situation. Again after spending 1 hour on the line I was assured that my original phone number would be returned to me within next 24 hours.
On Friday April 27, at 10:30 am I called the line again and once again the customer representative named … (number ….) could not understand the issue. I had to spent 1 hour and 30 minutes on the line. Finally …. told me that Fido had started working to get my original number back to me. Shortly after that I received the call from Fido porting department from a person named …. (employee ref number …..) who asked me as to why I wanted to port the number ….. since it was registered to a business name (a company which I do not know anything about). So I had to spend another 30 minutes until ….. could understand the problem. Finally …. informed me that Fido would be able to start porting my number back and I can expect the resolution by Monday, April 30.
On Monday, April 30 at approximately 3:45 pm I received the text message on my Fido phone stating that the porting request had been completed. However upon reading the message I had found that the number I received was not my number – instead I received the number ….. (instead …..). Immediately I had started to receive calls addressed to another person – Fido ported a number belonging to another person!
At 4:30 pm I called Fido customer service again, notified them about the issue and told the representative that I did not have the time to spend an hour on the line.
At about 5:45 pm I received a call from Fido representative. She informed me that it was ‘a porting error’ and I received a number belonging to another person. She told me that to fix the error I had to go to a Fido store and buy a new SIM card and then Fido would resolve the problem. I informed her that I already had done this once – purchasing a new SIM card and trying to get my phone number back. About 1 hour later, at 7 pm my Fido service was disconnected again – the second time within 6 days without any fault on my side.
Since 7 pm April 30 I have no Fido service. Obviously Fido is not capable of resolving this situation. Thus I do not want any Fido services anymore. Since Fido canceled my account without any notice and without any fault on my side, Fido breached an agreement between Fido and me. Thus I am requesting the compensation from Fido for the incurred expenses.
The expenses are outlined below.
1. Fido SIM card purchased as advised by Fido customer service: $33.90 tax included;
2. Time spent while talking or waiting on the line with Fido representatives:
April 24 – 1 hour;
April 25 – 1 hour;
April 26 – 1 hour;
April 27 – 1.5 hour;
April 30 – 1 hour.
3. Time spent on April 24 to travel to Fido store and time at the store: 2 hours.
4. Time spent on May 1, 2007 to prepare this letter – 2 hours.
5. Total time spent from April 24, 2007 till May 1, 2007 : 9.5 hours. At my standard rate of $52.19 Fido owes me $495.81 for the time spent.
6. Compensation for the associated hardship (notifying my call recipients, obtaining a new mobile phone service): $500.00
Total amount Fido owes me: $1029.71
Please pay $1029.71 by May 15, 2007. Any balance outstanding after May 15, 2007 will be subjected to a court ordered interest as I intend to file a small claim action if not paid immediately.
Please make the cheque payable to:
………..
Attachments:
1. A copy of my Fido phone bill showing the pertinent information including number ……..
2. A copy for the sales receipt for the new SIM card.
Signed by ….. on ……
