Вот так оно выглядит после переработки. Гляньте пожалуйста.
Спасибо за помощь и успешных выходных!
Georg Efimoff Cell: (xxx) xxx-xxxx
xxxxxxxxxxx Email:
xxxxx@xxx.xxx
xxxxxx, xx xxxxx
OBJECTIVE
To obtain Second-Level Technical Support Specialist position where I can utilize my broad knowledge of IT Production Support as well as past experience to benefit an organization.
To join company which offers challenging work in team of talented people who will help me to enhance and develop my skills.
SUMMARY
Over 10 years experience in IT including:
Systems configuration, deployment, support, monitoring, recovery, troubleshooting, maintenance;
Systems active and proactive analysis, performance optimization;
IT security and software patch management, evaluation and distribution;
LAN and WAN troubleshooting, technical support and performance optimization;
Data recovery;
Capacity, change and problem management;
Availability, fail-over, stress and performance testing;
Database support and administration;
Excellent communication, hard working, fast learner, flexible, helpful, dedicated team player, time management, self motivated;
Excellent analytical skills, root cause and trends analysis;
Some development skills.
TECHNICAL SKILLS
OS: Windows Server/Workstation 2003/XP/2000/NT4, Novell 4.11-4.12, Linux Red Hat/Suse/Ubuntu, Sun Solaris 2.5-8, Free/Open BSD;
Systems management: Dell OpenManage (2.2-4), IBM Director 4 (Part of Tivoli), HP Insight Manager (7.0-7.

;
Hardware: wide range of Dell PowerEdge Servers, IBM xSeries 330,335,345,225, HP ProLiant 360, 380, 560, 580, 585 (G2-G5);
RAID and disk systems: Dell PERC family, HP SmartArray 5/6i, 6400 family, IBM i960 based i5, 5M, 6M, external disk enclosures: HP StorageWorks MTA30/4454, Dell
110/210/220S;
Backup systems: Veritas Backup Exec, DLT (Quantum 7000/8000/SDLT), LTO II (HP Ultrium family), Exabyte library;
Software: MS Office 9x/2000/XP/2003, Norton Utilities/Ghost/AntiVirus,
IT Security and patch management: WMI, Retina Scanner, Patch Link, WSUS, custom made scripts for reporting and deployment;
Capacity management: Aperture, Visio, custom scripts and reports;
Change management: ISO 27001, ISO 9001 and incident management Siebel, Remedy;
Databases: MS Access, MS Jet, familiar with MS SQL Server 2000-2005, MSDE;
Protocols: HTTP, HTTPS, SSH, FTP, SNMP, SMTP, NetBIOS, POP3, IPX/SPX, Ethernet;
Network Services: DNS, WINS, VPN, Terminal Server, Samba, NFS, IIS 4.0-6.0 familiar with Active Directory;
Load balancing, redundancy and content delivery: Akamai, familiar with CS11000, NAS NetApp Filer F740;
Programming languages: C, Jscript, VBA, Batch, familiar with SQL, ASP, HTTP, WScript and XML.
WORK HISTORY
REUTERS RESEARCH, NEW YORK, USA August 2000 to March 2007
Operations Implementation and Support Technical Support Specialist
Responsibilities
Responsible for systems build, repair, troubleshooting, migration and data recovery;
Solved technical problems working directly with business owners;
Responsible for performance, resiliency and SLA monitoring implementation;
Responsible for performance optimization and troubleshooting of some products and all production systems;
Managed IP addresses, VLANs and load balanced clusters;
Provided training and documentation for Helpdesk staff;
Responsible for IT security and software patch management;
Responsible for capacity management and planning and rack space management.
Technical Environment
Windows, Linux, Solaris, MS SQL server 2000-2005, IIS, XML, context switches, load balancing, etc.
Accomplishments
Configured, built and managed over 300 production systems in two data centers;
Supported four dedicated products (old MLX, new MLX, MLX staging, new RBR) with total 40 servers meeting service level agreement;
Developed a server build procedure saving 1-2 man-hours per unique system;
Developed servers build procedure which reduced server build time for more than 300% and optimized for high numbers of servers;
Developed data recovery procedure with 80% probability;
Actively participated in migration of one data center with no significant client impact;
Completed three migration projects from old hardware to new transparently to end-users;
Trained four systems engineers for full production support;
Worked under constant pressure with changing priorities, multiple simultaneous projects and constant on-call for more than 6 years;
Implemented context switching and load balancing for MS SQL Server;
Provided support in performance optimization and optimization for SQL, file and application servers;
Worked on implementation of other projects with highest performance in company (5-6 projects per year/ 50-70 systems).
BERGDATA GMBH, BONN, GERMANY September 1999 to August 2000
Software Developer
Responsibilities:
Designed hardware, drivers, test and OS specific authentication software, embedded software design and implementation.
Technical Environment
MS Windows 98,ME, 2000, Solaris 2.6-2.7, Linux RedHat, C/C++, Java, etc.
BELARUS PEOPLE’S BANK, MINSK, BELARUS August 1997 to December 1999
Computer Systems Administrator / Network engineer
Responsibilities
Provided Operation database and servers support and maintenance.
Provided IT support for corporate workstations.
Responsible for User training.
Provided network infrastructure support and maintenance.
Technical Environment
Novell Netware, Pervasive Btrieve, SUN Solaris, Windows 95, Windows NT, IBM OS/2, etc.
EDUCATION AND TRAINING
BS in Computer Science, Belarus State University of Informatics and Radio-Electronics, Minsk, Belarus
Operations problem management using Siebel 7.5
Operations problem and release management using Peregrine Service Center 6.5
Asset and capacity management process development using internal tools (Asset+)