Каморка

приползло само .. если кому надо ...
___________________________________________

To apply for this position, please go to our website at http://www.ebaycareers.com and apply to position number 5391BR.

Business Title: Application Support Engineer
Requisition No. 5391BR
Function: IT
Work Location: eBay CS Vancouver
Shift: Day

Primary Job Responsibilities Overview
• The Services Technology team is focused on delivering technology solutions to eBay Customer Service organizations worldwide.

• The Application Support Engineer will be responsible for the implementation, configuration and day-to-day operation of corporate customer support applications, systems and technology.

Responsibilities
• Candidate will be directly involved with the evaluation, architecture, installation, configuration, integration and testing of new customer support related technologies and provide sustaining support for existing applications.

• Design, document and deploy the front-end/back-end components of the new applications. Prepare logical and physical design documents and review with development team members.

• Define and implement tools and processes that will ensure timely resolution of problems and high levels of service as measured by our users.

• Provide production and operations support for corporate applications which will require on call support and off - hour work schedules.

• Collaborate with other departments, including: Customer Service, Architecture, Product Development, Operations, Product Marketing and Performance Management.

• Coordinate planned outages with the business when the development teams have new application releases or operations has planned maintenance.

• Work closely with business owners to understand and document their requirements for the various software applications and development efforts.
Job Requirements Qualifications
• Candidate should have a BS degree in MIS, CS or equivalent, as well as 3+ years of experience deploying and supporting enterprise applications across geographically dispersed customer support centers.

• Candidates must have relevant application support experience, a proven track record of large or medium scale implementations and/or maintenance, good communication skills and worked in an operations environment. Ability to develop plans and project manage large projects to on-time completion within budget.

• Qualified candidates are expected to have practical experience with SQL, Oracle DBMS, UNIX (Sun), WinNT/W2K (client and server). Experience with Kana Response, CRM (Salesforce.com, Siebel, Peoplesoft, etc), workforce management software (Blue Pumpkin, Kronos, etc), Websphere, Remedy, Tivoli or email anti-virus/anti-spam technologies is a plus.

• In addition, given the extensive amount of internal and external communication required, effective communication skills are required.
Education Bachelors Degree or Equivalent