Slav писал(а):Как сказала в свое время Kate, им и не снилось, что можно сотворить в Акцессе + VBA. И была права.
Спасибо, что не забыли старушку Крупскую
Немного про maintenance - пример из жизни, вот мы делали разовый апдейт продукта Х (не Аксес правда) и потом ментенанс на год, привожу кусок договора:
Deliverables
1. X Software Update
• X software update is a one-time effort
• X update shall result in single accumulative release
• X update is limited to existing features capabilities
• X update will cover currently tested and new versions of Operating Systems and Applications at the most recent patch level or a specific patch level required by company Y, where and in by a method it is technically feasible (please refer to Table 1).
• Subcontractor shall deliver a finished and tested copy of the final product on CD and a zip file
• Company Y shall provide verbiage for the license file, release notes and documentation
• Company Y shall provide detail description of specific customer issues related to X if such exist
• Estimated delivery period 4-6 weeks depending on the complexity.
• Company Y and Subcontractor will conduct weekly conference calls to discuss updates to the project and its schedule.
2. X Annual Maintenance for the period of 12 months.
• Maintenance is limited to support of existing X capabilities and features
• Maintenance is limited to support of operating systems and applications supported as a result of X Update; patch level no later than 14 days before release date
• Development support communication shall be conducted exclusively between Subcontractor and Company Y, via e-mail
• Incremental accumulative updates may occur once in three months or less often, as required
3. Interim maintenance releases on-demand, optional
• Upon Company Y demand, where feasible Subcontractor may deliver “special” releases in addition to comprehensive X Update and Annual Maintenance commitment
• Each “special” release will incur an incremental cost (according to Quote# 172).
Подход должен быть такой, что надо четко описать все, что входит в мейнтенанс, чтобы потом чарджить за любое дополнительное действо. Ну, и себя ограничить от 24 на 7 вмешательства. Этом посвящены пункты 2 и 3, хотя можно было и побольше им отвести...