Technical Support Analyst
Добавлено: 25 мар 2015, 10:20
Job description
With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector. We currently have an opening for a Technical Support Analyst at our head office in Richmond, BC.
ABOUT THE ROLE
The Technical Support Analysts at Transoft are members of the Development Services Team. They provide superb technical support and customer service to Transoft’s user base and Transoft’s internal teams.
Key Responsibilities
Provide superb customer service by getting to the root of the customer's issue and providing the most efficient solution.
Provide product technical assistance to both internal and external clients. Define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills.
Simulate and isolate problems in the lab environment.
Prepare and develop AutoCAD/MicroStation drawings.
Actively assist Quality Assurance and Development teams with new program release testing and bug reporting.
Generate documentation in the form of issue reports, technical tips and best practices.
Communicate software related issues to product management and developers.
Communicate client issues and feature requests to development teams for consideration in future software releases.
Prepare and lead technical presentations for internal and external clients.
Desired Skills and Experience
ABOUT YOU
You love technology. You like to figure out how things work. You are a problem solver and a relationship builder. You instill confidence because you know the answers – you are the “go-to” person in your field of expertise. You are an excellent communicator. You have a unique talent in that you can visualize situations and verbalize solutions.
You care about quality. You care about the user experience. You like to stir things up. You are not afraid to speak your mind. You are looking for a place to grow, learn new skills and contribute to a collaborative team environment.
Experience and Qualifications
Diploma in an engineering or computer related discipline
2-3 years experience in CAD drafting, including AutoCAD and MicroStation
Proficient in CAD Drafting using AutoCAD or MicroStation. Knowledge of other CAD software such as Civil 3D or other civil design products would be considered an asset.
Skills, Knowledge and Abilities
Excellent command of English. Other languages are advantageous.
Ability to maintain a professional customer-oriented attitude with excellent communication skills both written and verbal.
Must be resourceful, organized, dependable, detail-oriented, well organized, and a team player.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Programming experience, installing and configuring MS Windows, Network and CAD environments considered an asset.
Experience working with a CRM system considered an asset.
Able to work hours that support our international client base. This position is shift based and is from 10:00am to 6:30pm.
About this company
Following company
ABOUT US
Since 1991, Transoft Solutions has invested in people, software, and technology to help our clients achieve their full potential. But we're not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.
We develop and support innovative and time-saving CAD-based software for engineers, architects, and drafters for their civil and infrastructure design and planning needs. Transoft's products have become the de facto standard of the departments of transportation of many state and national agencies throughout the world - a level of success that clearly makes us a worldwide leader in our field!
To apply, please submit your resume and cover letter. Candidates must be eligible to work in Canada and live in the Metro Vancouver area. We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.
With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector. We currently have an opening for a Technical Support Analyst at our head office in Richmond, BC.
ABOUT THE ROLE
The Technical Support Analysts at Transoft are members of the Development Services Team. They provide superb technical support and customer service to Transoft’s user base and Transoft’s internal teams.
Key Responsibilities
Provide superb customer service by getting to the root of the customer's issue and providing the most efficient solution.
Provide product technical assistance to both internal and external clients. Define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills.
Simulate and isolate problems in the lab environment.
Prepare and develop AutoCAD/MicroStation drawings.
Actively assist Quality Assurance and Development teams with new program release testing and bug reporting.
Generate documentation in the form of issue reports, technical tips and best practices.
Communicate software related issues to product management and developers.
Communicate client issues and feature requests to development teams for consideration in future software releases.
Prepare and lead technical presentations for internal and external clients.
Desired Skills and Experience
ABOUT YOU
You love technology. You like to figure out how things work. You are a problem solver and a relationship builder. You instill confidence because you know the answers – you are the “go-to” person in your field of expertise. You are an excellent communicator. You have a unique talent in that you can visualize situations and verbalize solutions.
You care about quality. You care about the user experience. You like to stir things up. You are not afraid to speak your mind. You are looking for a place to grow, learn new skills and contribute to a collaborative team environment.
Experience and Qualifications
Diploma in an engineering or computer related discipline
2-3 years experience in CAD drafting, including AutoCAD and MicroStation
Proficient in CAD Drafting using AutoCAD or MicroStation. Knowledge of other CAD software such as Civil 3D or other civil design products would be considered an asset.
Skills, Knowledge and Abilities
Excellent command of English. Other languages are advantageous.
Ability to maintain a professional customer-oriented attitude with excellent communication skills both written and verbal.
Must be resourceful, organized, dependable, detail-oriented, well organized, and a team player.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Programming experience, installing and configuring MS Windows, Network and CAD environments considered an asset.
Experience working with a CRM system considered an asset.
Able to work hours that support our international client base. This position is shift based and is from 10:00am to 6:30pm.
About this company
Following company
ABOUT US
Since 1991, Transoft Solutions has invested in people, software, and technology to help our clients achieve their full potential. But we're not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.
We develop and support innovative and time-saving CAD-based software for engineers, architects, and drafters for their civil and infrastructure design and planning needs. Transoft's products have become the de facto standard of the departments of transportation of many state and national agencies throughout the world - a level of success that clearly makes us a worldwide leader in our field!
To apply, please submit your resume and cover letter. Candidates must be eligible to work in Canada and live in the Metro Vancouver area. We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.