Job. IT Helpdesk Analyst, Toronto
Добавлено: 08 мар 2007, 18:30
IT Helpdesk Analyst
Salary --- около 40К. Был один, но работы прибавилось, берут второго. Тим неплохой. 3 недели отпуска. + набегает еще недели 2 всяких дополнительных оплачиваемых праздников. Вопросы в приват.
The IT department in Toronto has an immediate need to fill the position of IT Helpdesk Analyst. This opportunity will report to the Director, Information Technology.
As a Helpdesk Analyst within our IT team, you will be a primary contact for our internal users when it comes to IT support. You will contribute to ongoing customer support and have the chance to work on a number of exciting projects related to keeping the infrastructure updated and any other new initiatives.
IT helpdesk Analyst responsibilities include:
• Provide first-level support in timely and professional manner by phone and in person as necessary, for all infrastructure and applications support requests submitted to IT.
• Collaborate closely with the other IT Helpdesk Analyst, and follow guidelines of the Team Lead IT Infrastructure for regular daily responsibilities
• Escalate to other IT team members, and/or the Director Information Technology, as needed.
• Monitor the IT helpdesk email account, phone line, and maintain intranet support page and related documentation
• Document and maintain status for all support calls using our FirstWave support database, and ensure proper follow-ups as needed, for both infrastructure and applications support
• Provide support to the system, network, and application administrators when making network or system changes
• Communicate effectively with personnel at all levels, representing the department in a professional and courteous manner at all times.
• Provide effective and consistent end-user training, including appropriate technical orientation for new users.
• Review equipment lease renewals, recommend and procure replacement hardware configurations
• Recommend and maintain notebook and desktop standards
• Build and maintain production system images for laptops and desktops using Symantec Ghost and other tools
• Contribute to maintenance of our security infrastructure including but not limited to:
o Anti-virus infrastructure for all desktops and notebooks
o Deployment of OS, Browser and other related critical security patches
• Work collaboratively and actively participate in meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and co-operation strategies within the entire IT team as well as other departments across the company, towards continual development of the system architecture for the company.
• Continually contribute to the ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.
• Test, evaluate and report comprehensive results to Director Information Technology on various software and hardware deployments and evaluations
Specific skill requirements:
• University degree in a Computer Science or Engineering field
• Hands-on knowledge of personal computer hardware, basic networking, printers, copiers and other peripherals
• Hands-on knowledge of Microsoft operating systems and Microsoft Office, internet browsers, e-mail and other applications
• Experience supporting Exchange and Active Directory.
Competencies in the following are essential:
• Customer focused, even when servicing multiple urgent requests
• Excellent verbal and written communication skills
• Work under pressure and multitask to meet deadlines in a busy and challenging environment
• Ability to work independently and as part of a team
• Strong time-management skills and ability to focus consistently on both support and project-related tasks
• Good problem solving ability
• Interpersonal skills
Considered as assets for this position are the following:
• Certificates from Comptia (A+) and/or Microsoft (MCP)
• 1 or more years of experience in an internal or external customer service role, providing first level technical support
• Understanding of network devices like HUB/switches, routers, and network protocols
• Exposure to Dell hardware; IT inventory, competitive quoting and procurement from multiple vendors
• Exposure to Symantec Ghost or similar systems imaging deployment tools
• Experience supporting and troubleshooting remote access and vpn clients.
• Exposure to Systems and Asset Management Frameworks (and/or related systems administration scripting).
ESRI Canada provides a dynamic work environment, an opportunity to build your skills with leading tools and technologies and a team based approach. We offer attractive salaries with an outstanding benefits package.
If your background fits our requirements, forward your resume via e-mail or fax to:
Email resume to:
jobs@esricanada.com (Microsoft Word format)
Fax: (416) 441-6838
Mail to: Human Resources
ESRI Canada
12 Concorde Place, Suite 900
Toronto ON M3C 3R8
**ESRI Canada is an equal opportunity employer and welcomes applications from all interested candidates. Please be advised that only those selected for an interview will be contacted.**
Salary --- около 40К. Был один, но работы прибавилось, берут второго. Тим неплохой. 3 недели отпуска. + набегает еще недели 2 всяких дополнительных оплачиваемых праздников. Вопросы в приват.
The IT department in Toronto has an immediate need to fill the position of IT Helpdesk Analyst. This opportunity will report to the Director, Information Technology.
As a Helpdesk Analyst within our IT team, you will be a primary contact for our internal users when it comes to IT support. You will contribute to ongoing customer support and have the chance to work on a number of exciting projects related to keeping the infrastructure updated and any other new initiatives.
IT helpdesk Analyst responsibilities include:
• Provide first-level support in timely and professional manner by phone and in person as necessary, for all infrastructure and applications support requests submitted to IT.
• Collaborate closely with the other IT Helpdesk Analyst, and follow guidelines of the Team Lead IT Infrastructure for regular daily responsibilities
• Escalate to other IT team members, and/or the Director Information Technology, as needed.
• Monitor the IT helpdesk email account, phone line, and maintain intranet support page and related documentation
• Document and maintain status for all support calls using our FirstWave support database, and ensure proper follow-ups as needed, for both infrastructure and applications support
• Provide support to the system, network, and application administrators when making network or system changes
• Communicate effectively with personnel at all levels, representing the department in a professional and courteous manner at all times.
• Provide effective and consistent end-user training, including appropriate technical orientation for new users.
• Review equipment lease renewals, recommend and procure replacement hardware configurations
• Recommend and maintain notebook and desktop standards
• Build and maintain production system images for laptops and desktops using Symantec Ghost and other tools
• Contribute to maintenance of our security infrastructure including but not limited to:
o Anti-virus infrastructure for all desktops and notebooks
o Deployment of OS, Browser and other related critical security patches
• Work collaboratively and actively participate in meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and co-operation strategies within the entire IT team as well as other departments across the company, towards continual development of the system architecture for the company.
• Continually contribute to the ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.
• Test, evaluate and report comprehensive results to Director Information Technology on various software and hardware deployments and evaluations
Specific skill requirements:
• University degree in a Computer Science or Engineering field
• Hands-on knowledge of personal computer hardware, basic networking, printers, copiers and other peripherals
• Hands-on knowledge of Microsoft operating systems and Microsoft Office, internet browsers, e-mail and other applications
• Experience supporting Exchange and Active Directory.
Competencies in the following are essential:
• Customer focused, even when servicing multiple urgent requests
• Excellent verbal and written communication skills
• Work under pressure and multitask to meet deadlines in a busy and challenging environment
• Ability to work independently and as part of a team
• Strong time-management skills and ability to focus consistently on both support and project-related tasks
• Good problem solving ability
• Interpersonal skills
Considered as assets for this position are the following:
• Certificates from Comptia (A+) and/or Microsoft (MCP)
• 1 or more years of experience in an internal or external customer service role, providing first level technical support
• Understanding of network devices like HUB/switches, routers, and network protocols
• Exposure to Dell hardware; IT inventory, competitive quoting and procurement from multiple vendors
• Exposure to Symantec Ghost or similar systems imaging deployment tools
• Experience supporting and troubleshooting remote access and vpn clients.
• Exposure to Systems and Asset Management Frameworks (and/or related systems administration scripting).
ESRI Canada provides a dynamic work environment, an opportunity to build your skills with leading tools and technologies and a team based approach. We offer attractive salaries with an outstanding benefits package.
If your background fits our requirements, forward your resume via e-mail or fax to:
Email resume to:
jobs@esricanada.com (Microsoft Word format)
Fax: (416) 441-6838
Mail to: Human Resources
ESRI Canada
12 Concorde Place, Suite 900
Toronto ON M3C 3R8
**ESRI Canada is an equal opportunity employer and welcomes applications from all interested candidates. Please be advised that only those selected for an interview will be contacted.**
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