System Administrator (Toronto)

[PeterK]

System Administrator (Toronto)
Salary Grade Level 9 -- около 60К.

The IT department in Toronto has an immediate need to fill the position of System Administrator. This opportunity will report to the Director, Information Technology.

As a system administrator within our IT team, you will be responsible for mission-critical support of production servers that support our critical internal business applications. You will contribute to ongoing support of all ESRI Canada staff nation-wide and have the chance to work on a number of exciting projects related to keeping the infrastructure updated and other new initiatives.

System Administrator responsibilities include:
• Provide second-level support on a daily basis (and first-level support as needed) in a timely and professional manner by phone and in person as necessary, for relevant infrastructure and applications support requests submitted to IT.
• Provide primary support of and ensure appropriate maintenance/support for our Citrix, VMWare, fileservers, and web servers.
• Provide primary support for all storage/backup requirements, both in Toronto/HQ and remotely to all regional branch offices nationwide.
• Participate actively in fault management/notifications/systems monitoring of both critical and test/demo infrastructure, including off-hours response as dictated by business requirements confirmed by the Director IT.
• Collaborate closely with the other members of the IT team, and follow guidelines of the Director IT for regular daily responsibilities.
• Escalate to other IT team members, and/or the Director Information Technology, as needed.
• Document and maintain status for all support calls using our FirstWave support database, and ensure proper follow-ups as needed, for both infrastructure and applications support
• Document all relevant changes and provide support to the other IT team network and application administrators when making network or system changes
• Communicate effectively with personnel at all levels, representing the department in a professional and courteous manner at all times.
• Provide effective and consistent end-user training, including appropriate technical orientation for new users.
• Review equipment lease renewals for all non-desktop equipment, recommend and procure replacement hardware configurations
• Provide guidance to IT Helpdesk Analysts to recommend and maintain notebook and desktop standards:
 Recommend and deploy appropriate and effective standards to protect sensitive data
 Deployment of Server OS, dataserver and other related critical security patches
 Anti-virus infrastructure for all servers, desktops and notebooks
• Work collaboratively and actively participate in meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and co-operation strategies within the entire IT team as well as other departments across the company, towards continual development of the system architecture for the company.
• Continually contribute to the ongoing business operations by initiating, recommending, and implementing continuous improvement strategies and initiatives.
• Test, evaluate and report comprehensive results to Director Information Technology on various software and hardware deployments and evaluations












Specific skill requirements:
• University degree in a Computer Science or Engineering field
• Hands-on knowledge of computer server and desktop hardware, server and client backup hardware and software; basic networking, printers, copiers and other peripherals
• Hands-on knowledge of Microsoft operating systems and Microsoft Office, internet browsers, e-mail and other applications
• Strong experience and understanding of security best practices
• Experience providing troubleshooting and support to remote branch locations
• Experience supporting Citrix Server infrastructure; VMWare; Exchange and Active Directory, Group Policy etc.
• TCP/IP, DNS, WINS DHCP knowledge and troubleshooting.

Competencies in the following are essential:
• Customer focused, even when servicing multiple urgent requests
• Excellent verbal and written communication skills
• Work under pressure and multitask to meet deadlines in a busy and challenging environment
• Ability to work independently and as part of a team
• Strong time-management skills and ability to focus consistently on both support and project-related tasks
• Good problem solving ability
• Interpersonal skills

Considered as assets for this position are the following:
• MCSE (preferred; else MCP)
• 5 or more years of experience in an internal or external customer service role, supporting mission-critical production servers in support of both local and distributed business locations
• Experience dealing with procurement of hardware and of technical consulting services from multiple vendors
• Understanding of network devices like HUB/switches, routers, and network protocols
• Exposure to Dell hardware; IT inventory, competitive quoting and procurement from multiple vendors
• Exposure to Symantec Ghost or similar systems imaging deployment tools
• Experience supporting and troubleshooting remote access and vpn clients.
• Exposure to Systems and Asset Management Frameworks (and/or related systems administration scripting).